Help for Comet Internet

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About the service

What is Comet internet?

Comet Internet are part of the Telcom Group, who provide internet services across the UK. Comet manage free wireless internet connectivity in communities across the UK.

Working with Leeds City Council, Comet Internet have agreed a deal that will ensure all residents in your block can have free Wi-Fi access to the internet.

Why are Leeds City Council supporting this service?

More and more services, either from Leeds City Council or central government will soon only be available online. These include: benefits, pensions, tax payments and even local services like searching, applying for jobs or booking gym times.

Leeds City Council would like everyone in Leeds to have an opportunity to use the internet to access information, send personal messages, make on-line purchases and compete on-line forms. Working in partnership with Comet internet will make it easier for you to access council services including Housing Leeds and will have significant benefits to those with mobility issues or on low income who can’t easily travel to make a report or ask for help.

What is ‘Wi-Fi’?

Wi-Fi is a means by which you can connect computers, smartphones, or other devices to the Internet or communicate with one another wirelessly without the need to have wired connections installed in your home or having to plug your device in to a connection.

How much does it cost?

Comet Internet will be free to use, but you will need a suitable computer, tablet or smartphone to connect to the internet. You may already have internet capability on your phone or it may be possible to loan a device from Leeds libraries.

How can I get the free service?

You will receive a password ahead of the launch date, with this you can login and use the free service

How long is the free WiFi available for?

The WiFi will be free for an initial trial period of 18 months from [insert date]. Before the trial period ends, staff from Housing Leeds will talk to residents to understand how successful the trial has been and consider if a free service can be provided beyond this time.

Should I cancel the internet that I'm using?

This is entirely up to you. You may choose to run both services together so you can still use the internet on your smartphone when you are away from the block for example. If you choose to cancel the internet provider you currently have, you could be charged a cancellation fee, so please check this with your current provider. Comet Internet and Leeds City Council will not cover any charges made to you if you cancel your internet contract, or indeed if you choose to leave the free service and have to pay a new installation or reconnection charge to move to a new provider.

Using the service

Will I be able to use the free internet 24/7?

Yes. The only time your connection may be unavailable will be during short periods of maintenance.

Will the internet be available in other areas of my block?

The free Wi-Fi will be available in most areas of the building for example, landings,and communal areas etc. The service will not be available as you move away from the block.

Can I use my mobile, tablet, PC or Laptop to use the free internet?

Yes, you can use any of these to connect to the internet. You can read more about how to connect your devices by visiting our Get Connected page.

Is there a limit for the number of devices you can use?

There is no limit on number of devices you can use.

How do I connect a gaming console like a PS4 of XBox?

To connect to the Comet WiFi you need to periodically log in through the WiFi splash page. To do this on your console:

  1. Connect to the network using your console's WiFi settings
  2. Open a web browser on your console (Google it)
  3. Navigate to to trigger the splash page if you haven't already connected
  4. Click 'connect' on the Splash page and you will be good to go!

Can I download as much as I like?

There is no download limit,however, we can limit usage if necessary.

Getting help

Who do I call if I have a problem?

Ring our support team on 01618060422 for help.

We are open:
- Monday- Friday 9.00am to 8.00pm.
- Saturday 10.00am to 4.00pm.
- Sunday 10.30am to 4.30pm

Where can I get help getting on-line?

There are lots of ways that Leeds City Council can help you get online, whether that be through our Libraries Service who can loan equipment and offer advice or through the many free IT skills courses in your area. A booklet outlining the ways Leeds city Council can help you get online and the free services available in your area is available on request or online at

Who do I call if I see the equipment being vandalised?

Ring You can ring the Comet internet support team for help between the following times; • Monday- Friday 9.00am to 8.00pm. • Saturday 10.00am to 4.00pm. • Sunday 10.30am to 4.30pm

Phone: 0161 80 60 422

Privacy and security

Is the equipment safe?

All the equipment in the building that allows you to have free internet is safe and cleared by official authority.

Is my personal information protected?

We protect your information. We do ask that to be 100% protected you install anti-virus software on your mobile, tablet, PC or laptop.

We protect your information. We do ask that to be 100% protected you install anti- virus software on your mobile, tablet, PC or laptop. Anti-virus software can be purchased or downloaded free online. For further advice regarding anti-virus protection please contact Comet internet.

Online help: Email: [email protected] Phone: 0161 80 60 422

Why are you asking for my email address?

Sharing your email address with us will help us communicate with you better. For example, giving you updates on communal repairs or telling you when officers are in the block for you to speak to them.